Overview of the Adobe Subscription Cancelation Process
So, you’ve decided to cancel your Adobe subscription? We don’t blame you – with so many other options in the market, it can be hard to justify the cost.
But before you make the big switch, there are a few steps you need to take to make sure that your subscription cancelation is handled correctly. This article will provide an overview of exactly what you should do when canceling your Adobe subscription.
Basically, the process is split into two parts:
- Canceling Your License and Accessing Your Documents
- Uninstalling All Adobe Software and Applications
To cancel your license and access your documents, you’ll need to sign into your Adobe account and go to the Manage Account page. On this page, click on “Cancel Subscription” under the “Membership & Payment” section. Once this is done, Adobe will prompt you to download any documents associated with your account before it gets terminated. After that’s completed successfully, it’s time for phase two of cancelation: uninstalling all Adobe software and applications from your device(s). To do this, locate the product or suite you’d like to uninstall in your device’s Applications folder — usually simply labeled ‘Adobe’ — select it, and then click “Uninstall” or “Remove” from the context menu that pops up. That’s all there is to it!
How to Cancel Your Adobe Subscription From Your Account
If you need to cancel your subscription to Adobe, here’s how to do it. First, log into your account on the Adobe website. Once you’re in, take a look at the page navigation bar and select ‘Plans and Products’ from the dropdown menu. From there, click on ‘Manage Plan’ in order to get to the details of your subscription.
When you reach the subscriptions page, select ‘Cancel Plan’. Next, you’ll be asked a few questions about why you’re canceling and asked if you’d like to keep any creative apps associated with your account. Make sure you read through all of the information on the screen before selecting ‘Continue’.
The final step is just a confirmation page letting you know what happens next—which will depend on whether or not it’s within 14 days of your renewal date. Don’t worry though; Adobe provides helpful links to help answer any additional questions you have right there on this page before confirming that you want to cancel your subscription!
Understand What Happens When You Cancel an Adobe Subscription
Now that you’ve made the decision to cancel your Adobe subscription, it’s important to understand what happens when you do this.
Adobe offers both annual and monthly subscriptions for its Creative Cloud plans, which means you can either pay for the entire year up front or break it out on a monthly basis. Depending on how you choose to pay, here’s what will happen when you cancel.
Annual Subscriptions
If you have an annual subscription, canceling it means that Adobe will refund the remaining months of prepaid fees. Canceling will not, however, allow you to continue using the software after the refund payment is processed.
Monthly Subscriptions
If you have a monthly subscription, Adobe will stop billing and your access to the software ends at the end of the current paid period or month.
Ways to Opt Out of Automatic Renewal
One of the easiest ways to cancel an Adobe subscription is to opt out of automatic renewal. This means you no longer have to worry about being charged at the end of your subscription period — it’s already canceled. You can opt out of auto-renewal in a few easy steps:
- Log into your Adobe account and select the “Manage plan” option at the top right corner of your page.
- Select “Manage auto-renewal status” under “Plan Details.”
- Look for the button that says “Turn off auto-renew” and select it to complete the process!
This is an easy and convenient way to ensure that you won’t be charged for a service you no longer want or need, saving you time and money in the long run!
How to Contact Adobe for Cancelation Assistance
We understand that canceling your Adobe subscription can be a confusing process. That’s why Adobe provides customer service to help you with any subscription-related inquiries you might have.
Here’s how you get in touch with Adobe:
- Reach out to their customer service team by phone. You can call them at 1-800-833-6687, Monday through Friday from 5 A.M. to 7 P.M., and Saturdays from 8 A.M. to 4:30 P.M., Pacific Time (PT).
- Have a chat with an agent through the Adobe website’s Live Chat feature between 5 A.M and 7 P.M., PT, daily (excluding major holidays).
- Send an email via the online contact form available on the Adobe website 24 hours, seven days a week (excluding major holidays).
Whether it’s for canceling your subscription or for any other information that you need regarding your account, the customer service team is more than happy to help you out!
FAQs on Canceling an Adobe Subscription
Maybe you have some questions about canceling your Adobe subscription. It can be confusing, but here are some answers to commonly asked questions that may help you make the best decision for your needs.
Will I get a refund if I cancel my subscription?
Yes, if you cancel before the end of your current payment period, you will receive a refund for any unused portion of the period. However, Adobe subscriptions are non-refundable after 14 days of purchase (or after the applicable cancelation deadline). Also, some prepaid subscriptions cannot be refunded or exchanged after purchase.
What happens to my files after canceling?
Any documents you created via your Adobe subscription will remain in your account even if you cancel. You also have full access to your account settings and any previously shared Creative Cloud documents.
Can I reinstate my subscription?
Yes! If you’ve canceled within 14 days of purchase and haven’t used any services, all you have to do is sign in to your account and change your plan back to a paid one. Otherwise, contact Customer Care and they’ll help reinstate your service.