Canceling Your Amazon Return: Step-by-Step Guide

You just received an email from Amazon saying that you can now cancel your return request. It’s a relief, but now you have to figure out how to do that. It feels like a complicated process and you don’t want to make any mistakes—after all, it’s Amazon!

Understand Amazon’s Return Policy

When it comes to canceling a return request on Amazon, understanding the return policy is paramount. Amazon’s return policy states that most items purchased from can be returned within 30 days of receipt of shipment—unless stated otherwise in the Returns Policy section of the product listing page.

To make sure your return is eligible for cancelation, check the Returns Policy section of the product listing page and confirm that it is within 30 days from when you received your order and not past the cutoff date. Generally speaking, most unopened items in new condition may be returned for a full refund within 30 days unless otherwise noted in the Returns Policy section.

It’s also important to consider that many restrictions apply based on the type of item you are returning—some products may have different policies or requirements associated with them for a successful return or refund request. Make sure to read over all policies carefully before submitting your request for cancelation. Doing this will help ensure that your returns process is as smooth and hassle-free as possible!

Find Your Order and Get Details on Your Return

The next step in canceling your Amazon return is to find your original order and get the details on what you’re returning. You can easily do this by signing into your Amazon account and heading to the Orders tab. From there, click on the order that contains the items you’d like to return.

Once you click into the order, you’ll be able to see all of the information regarding that particular purchase, including what items are in it, which items you want to return, and more. Take a few minutes to make sure all of this information is correct. Once you’re comfortable with everything, hit “Return or Replace Items,” which will take you through the instructions for how to send back whatever it is that you are returning.

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It’s also important to read through any additional instructions or warnings provided by Amazon. This way, you know exactly what’s expected of you when returning an item—no surprises! Knowing all of this information up front can save a lot of time and trouble down the line.

Cancel Your Return Through Amazon’s Website or App

If you’ve decided you don’t want to go through with the return, you can easily cancel it through Amazon’s website or app. Here’s how:


  1. Log into your Amazon account and go to the ‘Your Orders’ page
  2. Select the item you want to cancel and click ‘Return’ or ‘Cancel Return’
  3. Choose ‘Cancel Return Request’. If a replacement was requested, select the ‘Cancel Replacement Request’ option instead
  4. Confirm that you want to cancel the return by clicking on the appropriate button
  5. You’ll receive an email confirming that your return has been canceled


  1. Log in to your Amazon account and go to the ‘Your Orders’ page
  2. Select the item you’re returning
  3. Tap on ‘View Return Details’ or ‘View Request Details’
  4. Tap on “Cancel this return” or “Cancel this request” then confirm your choice
  5. You’ll receive a notification confirming that your return has been canceled

Check on Your Canceled Return Through Amazon’s Website or App

Now that you’ve canceled your return, it’s time to check in with Amazon and make sure everything has been processed correctly. Luckily, this is easy to do with either the website or the app. Here’s how:


  1. Log in to your Amazon account through a web browser on your computer or mobile device.
  2. Select Your Orders from the menu at the top of the page.
  3. Find the order associated with your return and select View Return Details from the Actions menu to see whether it was successfully canceled or not.
  4. If it wasn’t canceled and you want to proceed, click Cancel Return Request on this page.
  5. You’ll be asked for a reason why you want to cancel, so choose one from the drop-down list and click Submit Return Cancelation Request and you’ll receive confirmation that it’s done!
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  1. Open the Amazon App on your mobile device and log in to your account if needed.
  2. Tap Menu and then Your Orders from beneath Your Account in the menu bar at the bottom of your device’s screen.
  3. Select View Return/Exchange next to the item or order associated with your return request and you’ll see if it was successfully canceled or not yet; if not, tap Cancel Return Request near the bottom of this page and choose one option from the drop-down list as a reason for canceling your return request, then select Submit Return Cancelation Request when satisfied with your decision; you’ll receive confirmation that it’s done!

What to Do if You Cannot Cancel Your Return

If you’re unable to cancel your return, your next best bet is to wait and see if your item is accepted or denied at the Amazon warehouse. You should receive an email notifying you of the status within a few days of shipment.

In the meantime, double-check that:

  • You chose the correct return method from the instructions in Step 2.
  • Your item was securely packaged and shipped on time
  • Your return meets Amazon’s return guidelines, including basic eligibility requirements for returns.

If for some reason it’s listed as “invalid” in the Return Center, you’ll need to contact Amazon customer care for further help. In most cases, this means providing proof of purchase and some form of identification.

Contact Amazon for Help With Canceling a Return

If for whatever reason, you’re still having trouble canceling your return, don’t worry—you can contact Amazon customer service and they can help you out. You can reach them through their website or by calling 888-280-4331.

Here’s what to do when you reach out for help:

  1. Tell them exactly what product(s) is being returned, and why.
  2. Explain the steps you’ve already taken to cancel it – that the items have already been sent back or are in the process of being shipped, that you selected “I tried to send back my item but received a replacement” when initiating the return, etc.
  3. If applicable, provide a tracking number as proof that you’ve returned/are returning the item(s).
  4. Ask if they need any additional documents or information to process the return cancelation.
  5. Lastly, request a confirmation email once your cancelation has successfully been processed.
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You’ve probably got a few questions about canceling Amazon returns. Don’t worry—we’ve got you covered. Here’s a quick rundown of answers to some of the most common questions we get.

Q. Can I return an item after requesting a cancelation?

No, you must cancel the return before it can be shipped back to us. Once the cancelation is completed, the item cannot be returned for a refund or exchange.

Q. Can I cancel a return if I originally paid by gift card?

Yes, however any balance due from your return will be refunded to the original form of payment used when placing the order. If you used multiple forms of payment, such as a combination of gift cards and credit cards, the refund will be split between those payments sources according to their relative amounts and issued accordingly by Amazon Customer Service.

Q. How long does it take for my return to be canceled?

Once you submit your request, Amazon’s team reviews it within 1-2 business days and processes it within 2-3 business days if approved. You’ll receive an email update with the status of your request when its complete.

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