You ordered a product online and realized you don’t need it, so you initiate a return. Congratulations – you have taken the first step in returning an item and getting your money back! But now what? Are there other steps you need to take to ensure that you get the refund? Fortunately, when it comes to returning items on Amazon, it doesn’t have to be complicated. Here’s a guide on how to cancel returns on Amazon and make sure you get your money back.
With Amazon’s easy-to-use return system, canceling a return is an easy process. Whether you are canceling because of a change of heart or because the item wasn’t what you expected, we’ll guide you through the process step-by-step and show you how to cancel your return quickly and easily – so that you can get your money back!
Understanding the Amazon Return Policy
Before you can successfully cancel a return on Amazon, it’s important to understand what the Amazon return policy entails. Though individual products may have their own policies that differ from Amazon’s general policy, in most cases, you’re entitled to a full refund.
Here are the basics of the return policy:
- You have 30 calendar days after delivery to return an item for a refund (some items may qualify for extended returns if they were delivered between October 1 and December 31).
- Returned items must be in their original packaging and in ‘like-new’ condition.
- Refunds will be issued to the same credit or debit card which was used for the original purchase, unless otherwise specified.
By understanding this policy, you’ll be more familiar with how Amazon handles returns and better prepared to cancel any future returns on your orders.
Navigating the Return Options on Your Account
Returning an item purchased from Amazon can be a confusing and complicated process. Fortunately, Amazon offers several options for you to get your money back.
The first option is to void your return request. You can do this by navigating to the “Returns and Orders” section in Your Account, selecting the item you want to return, and then selecting “Cancel this Return” on the relevant page. You can also void a return request by selecting the “Cancel Return” option on the Details page of that item.
The second option is to cancel your refund request. To do this, go to the “Your Orders” page in Your Account and select the item you ordered. Then click on “Return or replace items” and select “Cancel Requested Refund” from the drop-down menu. Both these methods will enable you to keep your original purchase instead of having it returned and refunded.
How to Cancel a Return Request
Did you make a return request on Amazon that you now regret? No worries—you can cancel the return request with just a few clicks. Here’s what you need to do:
Check Your Orders
The first step is to head over to the “Orders” page in your account. Find the specific order that includes the item you’d like to cancel a return request for and select “Return or Replace Items.” This will show you the items in the order and whether they have an active return.
Select “Cancel Request”
Once you’ve done this, look for the product you want to cancel and click on it. You should see a checkbox next to it with an option for “Cancel Request”. Select this checkbox, then scroll down and click “Submit.” That’s all there is to it!
If successful, your return request should be canceled. In some cases, your refund might not be immediately released but will instead remain “pending.” If this happens after canceling a return, don’t worry—your refund should eventually be processed within 15 days of cancelation.
Tips to Help You Get Your Money Back
You’ve taken the time to request a return and now you want your money back. Here are some tips to help you get it:
Payment Method
Amazon will refund your money according to the same payment method you had used when buying it. So, if you have paid with a credit card, the refund will be credited to that card. Similarly, any returns or cancelations from promotional codes or gift cards will be refunded back in the form of an Amazon gift card.
Refund Policy
It’s important to check Amazon’s refund policy before making a return. Generally, they offer full refunds on items returned within 30 days of purchase. However, this may vary depending on the type of product and its condition upon arrival back with Amazon. Also keep in mind that some items may be subject to restocking fees at Amazon’s discretion—so make sure you read all of their policies before returning an item.
Timeframe
Keep in mind that it usually takes up to 10 business days for a return or cancelation request to be processed by Amazon. Once they process your request, allow an additional 3-5 business days for the funds to become available in your account or payment method. So make sure you plan accordingly!
What to Do When the Refund Hasn’t Arrived
If you’ve been waiting for the refund to arrive and it hasn’t, there are some steps you can take to try to get your money back.
First, make sure the refund was processed. You should receive an email confirmation if the return was processed correctly. If you don’t see it in your inbox but still think the refund should have arrived, Amazon has a handy tool within your account that helps you track down any pending refunds.
Contact Customer Service
If after following these steps the refund still hasn’t arrived, contact Amazon customer service. Be sure to have your order number and other pertinent details on hand before calling. Usually, customer service is able to find out exactly what happened and can help you retrieve your refund right away.
File a Dispute
If all else fails, you may need to file a dispute with Amazon. The company will investigate and review the situation and may issue a refund if warranted — just be prepared to wait at least 30 days for a response or action from them.
How to Avoid Future Problem Returns
The last thing you want is to deal with the same issue again, so here are some tips on avoiding future problem returns:
- Read product listings carefully. Check the item description, shipping options and customer reviews to make sure you’re getting exactly what you want.
- If a product isn’t what you expected, contact the seller first before returning it. Many times they can resolve the issue without involving Amazon.
- Make sure to check that all items in the package match your order when it arrives.
- Double check that your return is complete with all original parts and packaging materials before sending it back for a refund or replacement.
- Ship your return using a tracking option so that you can track it and make sure that Amazon received it on time for their return policy deadline.
- Always keep your purchase receipts until you have received a refund or replacement for the item(s).
These simple tips will help make sure that any future purchases are hassle-free so that you can enjoy shopping without worry!
FAQs
It’s understandable that you might have some questions about returning items on Amazon. Let’s take a look at some of the most common questions and their answers.
How do I cancel a return on Amazon?
The process for canceling a return will depend on the order status, but generally you can do this by going to the “Orders” section of your account, selecting the item you want to return, and choosing “Cancel Request.” You can also go directly to the product page where you initiated the return and follow the same steps. Just keep in mind that this needs to be done before Amazon has started processing your return request.
Can I get a refund after canceling?
Yes — if you cancel your return before it is processed, you will get a refund without needing to send back any items.
How long does it take for a refund to show up?
It usually takes up to three days for refunds to show up in your account after they have been issued by Amazon. Keep an eye out for a confirmation email when they are issued so that you know exactly when to expect them!