How to Cancel an Ulta Order – Step by Step Guide

Shopping online can be convenient and fun, but sometimes you need to cancel an order you have made. If you have recently ordered from Ulta, the beauty products retailer, and need to know how to cancel your order, this is the guide for you.

In this guide, we will walk you through the process of canceling an Ulta order in a few simple steps. We will also explain all refund policies related to cancelation so that you are informed before ordering from Ulta again.

Canceling an order can be confusing, but with our step-by-step instructions, it doesn’t have to be! Read on for more information about how to cancel your Ulta orders and get a refund.

How to Cancel an Existing Ulta Order

Canceling an existing Ulta order is a simple process, but it’s important to act quickly.

To begin:

  • Visit
  • Enter your order number in the field provided, then click ‘Look Up’.
  • Click the ‘Cancel Item’ button in the appropriate column for each item you wish to cancel.
  • Once all items are canceled, click the ‘Request Cancelation’ button at the bottom of the page.
  • If all items on your order have been successfully canceled, you’ll receive a message confirming the cancelation and letting you know that a credit for the amount of your order has been applied to your account.

It’s important to note that you can only cancel an Ulta order if it has not yet been processed and shipped; if this is the case, you’ll need to follow their Returns Policy when they arrive as they cannot be canceled once they have shipped.

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When Is the Latest to Cancel My Ulta Order?

Canceling an Ulta order is not as complicated as you may think. In fact, it’s quite simple and straightforward – all you need to do is follow these steps.

But before we get into the steps for canceling your Ulta order, let’s answer the question: when is the latest you can cancel your Ulta order?

Cancelation Deadline

The latest you can cancel an Ulta order depends on whether or not your items have already shipped. If your order has already been shipped, then it is too late to cancel it, and you will need to return the product or contact customer service for assistance. But if you are able to cancel your order before it has shipped out, then you will have until midnight of the same day the order was placed – this applies to both in-store and online orders.

Ultamate Rewards Members

If you are an Ultamate Rewards member, then your cancelation deadline is extended – members have up to 90 days from purchase date to cancel their orders for any reason and receive a full refund, even if their items have already shipped. So make sure to sign up for the rewards program if you haven’t done so yet!

Are There Any Fees for Canceling Orders?

Canceling an Ulta order is easy and straightforward, but you should be aware of the potential cancelation fees that may apply. In most cases, orders can be canceled up to 60 minutes after they are placed with no additional charge. After this period, the order is processed and a cancelation fee may apply if you wish to continue the cancelation process.

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If you decide to cancel your order after the 60-minute window has passed, here’s what you need to do:

  1. Contact Ulta’s customer service team by phone or email to inform them of your intention to cancel.
  2. Give them all necessary information about your order number and other related information
  3. Once your request is received, a customer service representative will review it and process it accordingly.
  4. Depending on when you cancel, there may be a cancelation fee incurred for processing costs associated with the initial order or shipping fees already paid for at the time of ordering.
  5. If applicable, you will receive an email confirmation stating that the cancelation was successful and the refund amount due has been issued to your original payment method at Ulta’s discretion.
  6. Please note that any refunds may take up to 5 business days after receipt of confirmation before they appear in your account balance depending on your payment method chosen at checkout time.

What Are the Refund Timelines for Canceling an Ulta Order?

Once you have canceled your Ulta order, you will begin to see the refund process in motion. It is important to be aware that the timeline for a full refund to appear in your account depends on the payment method you used for your purchase.

Generally, you will receive the refund within 7-10 business days of canceling if you paid with a credit card. If you paid with PayPal or Apple Pay, however, it may take up to 21 days. Refunds made via check may take even longer.

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If you are unable to locate the refund in your account after this period of time has elapsed, contact Ulta’s customer service team and they will be able to assist you with tracking down your refund.


Canceling an Ulta order can be a daunting task, but this step-by-step guide has laid down the path for you to follow. From the initial assessment of eligibility to the methods of cancelation and the refund policies, this guide has outlined the necessary steps to follow in order to cancel an Ulta order and receive a refund, if applicable. Remember, if there are any issues with the cancelation process, it is possible to contact Ulta Customer Service. Though the process may be time-consuming, following the steps outlined in this guide can ensure that your Ulta order is canceled quickly and efficiently.

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