How to Cancel AT&T Internet Service in Just a Few Easy Steps

Whether you’re moving to a new home or switching providers, canceling AT&T Internet service may be necessary. But canceling your service can be a bit of a hassle, especially if you’re unfamiliar with the process.

Fortunately, we’re here to make it as painless as possible. In this article, we’ll provide step-by-step instructions on how to cancel your AT&T internet service in just a few easy steps. We’ll also cover what you need to know before canceling and how to avoid any extra fees or charges. So read on and let’s get started!

What Are the Different Ways to Cancel AT&T Internet?

It’s easy to cancel AT&T Internet. You can do so online, by phone, or by mail. Each option has some unique advantages and drawbacks depending on your preferences.

Online: The quickest way to cancel AT&T Internet is to go online and follow the on-screen instructions. You’ll need to log into your account and provide your billing information, then select the “Cancel Service” option. Be sure to keep a copy of your confirmation for future reference.

By Phone: If you prefer to talk to someone directly, you can call AT&T and speak with a representative who will be happy to help you cancel your internet service. Make sure you have all relevant information ready, such as billing information and account number.

By Mail: The last option is the least convenient, but sometimes necessary if you’re unable to reach a representative through other means. You can mail in a written request for cancelation along with copies of documents that prove you are the authorized user of the account, such as a driver’s license or utility bill. Once you have all that in order, send it off with adequate postage and wait until your service is officially canceled.

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What Do I Need to Know Before Canceling My Service?

Canceling your AT&T Internet service may seem like a difficult task, but it’s actually quite easy. Before you do anything, however, there are a few points to keep in mind.

First, if you’re in the middle of any promotional pricing period or other special discounts when you cancel your service, you’ll be reverting to the standard rates and will be responsible for paying that balance. Secondly, make sure that you’ve received all the equipment you ordered to cancel your service before the date of termination; otherwise, you’ll still receive bills for unreturned items.

Finally, if there are any deposits associated with your account, they’ll be credited back to you after service is canceled. However, don’t forget that depending on your area and state laws, deposits may have been made tax-deductible and there may be a waiting period for repayment—so just make sure to check the applicable terms and conditions beforehand.

How Should I Contact AT&T to Officially Terminate My Service?

When you’re ready to cancel AT&T internet service, there are a few steps you should take. First, you should contact AT&T to confirm your service cancelation. You can do this in a couple of ways:


The easiest and most efficient way to cancel your AT&T internet service is online. This method allows you to quickly and easily finish the process within a few minutes. All you need to do is log into your account, navigate to “My Services”, select the option for “Cancel Service”, and follow the instructions on the screen.

Phone Call

In some cases, AT&T might require you to confirm your cancelation via phone call. If that’s the case, all you need to do is contact their customer service line at 1-800-288-2020. Be sure to have all relevant information ready in order to complete the process quickly and efficiently.

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Before making contact with AT&T customer service, be sure that you have everything ready–like invoice numbers, account info, etc.–so that completing the process will be as smooth as possible. Once the cancelation has been processed successfully, then your account will officially be closed!

Do I Need to Return Any Equipment When Canceling My Service?

When canceling your AT&T Internet service, you may be asked to return any equipment you have been provided. Depending on the type of service you are canceling and how long you have had it, you may need to return a modem, router, or another device. If there is an equipment return requirement associated with your service, AT&T will provide a pre-paid shipping label for quick and easy returns.

If you do need to return any equipment:

  1. Pack the equipment in its original box or packaging
  2. Attach the pre-paid shipping label
  3. Drop off the package at an authorized shipping center
  4. Retain proof of shipment in case there are any issues with delivery
  5. Once the shipped item has been received, you will receive a confirmation email from AT&T confirming that your account is closed

By returning any AT&T Internet equipment as requested, you can guarantee that your account will be canceled correctly and promptly without any unexpected surprises or issues down the line.

What Are the Cancelation Fees That May Apply When Canceling AT&T Internet Service?

Canceling your AT&T internet service can be a bit of a hassle, and there are potential cancelation fees to consider. So it’s important to know exactly what kind of fees you may face before taking the plunge.

Early Termination Fee

If you cancel service within the agreement period (as early as 14 days after activation), you may be subject to a hefty early termination fee. This fee varies based on the length of your contract, but it can range from $180 to $360.

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Equipment Return Fees

When canceling, you’ll need to return any leased equipment that was provided to you when signing up for services. Failure to return leased equipment in good condition (or if it’s lost or stolen) could result in additional charges. You’ll also want to check whether or not your modem was purchased (vs leased).

Modem Return Fees

If your modem was purchased outright (not leased), then you’ll want to check out the AT&T Return Policy to figure out where and how you need to return it—and find out if there are any additional fees attached.

It’s important to note that these fees are subject to change, so make sure you read all of AT&T’s terms and conditions before canceling service just in case there have been any updates since this article was written!

What Happens After My AT&T Internet Service Is Canceled?

Once your AT&T Internet service is fully canceled, you may receive some paperwork or a return kit in the mail. This paperwork should come with instructions on how to uninstall your equipment and return it to AT&T. Be sure to follow the instructions carefully and return the equipment promptly.

You can also expect a final bill that includes any charges incurred since your last payment. Before making this payment, double-check the accuracy of all fees and charges on the bill.

After you’ve made your final payment, your account will be officially closed and you won’t have to worry about any additional charges. Your final bill should include a confirmation that the account has been closed. Additionally, you may receive an email from AT&T confirming that the account is closed.

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