How to Cancel Curology and Stop Future Payments


Canceling Curology can be difficult, but it doesn’t have to be.

Curology is a subscription-based skincare service that delivers products tailored to your unique skin needs. However, if you’ve had enough of this service or just want to switch to another option, then you’ll have to cancel your subscription.

The good news is that it’s actually quite easy to cancel Curology and get a full refund for any payments you may have made. In this article, we will go over the exact steps you need to take in order to successfully cancel your subscription and stop future payments. We’ll also give tips on how to make sure that future payments are blocked and refunded properly.

How to Cancel Curology Subscription

Canceling your Curology subscription is an easy process. First, you will need to log in to your account and go to the “Subscription” page. Then, click on the “Cancel” button. This will take you to a page where you can review the reason for canceling your subscription and confirm the cancelation.

Once you confirm the cancelation, Curology will immediately stop charging you for future subscriptions and any products associated with your account will be deactivated. Additionally, if you have any remaining subscription products that have not been shipped out yet, Curology will cancel those orders for you and refund any payments that have gone through.

If at any point during this process you encounter any difficulties or encounter any issues with canceling your subscription, contact Curology’s customer service team for assistance. They are available 24/7 and are more than happy to help with any queries or issues that may arise while canceling your subscription.

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What You Need to Do Before Canceling Your Curology

Canceling your Curology subscription is a fairly straightforward process, but there are a few things you’ll need to do before you get started. Before you cancel, make sure that you have used up any active prescriptions that are in your Curology account, and double check that your address and other contact information is up-to-date in your account.

You should also ensure that all of the payments due to the company have been settled so that there are no further charges incurred. To avoid charges without canceling your account, it’s best to pause rather than cancel, so if you think you might be using the service again in the future it might be worth contacting their customer support team to discuss pausing your membership rather than canceling it outright.

Once all of these steps have been taken care of, then you can proceed with canceling your subscription and stopping any future payments.

How to Avoid Getting Billed for Future Payments

Once you’ve decided to cancel your Curology subscription, you want to make sure that you won’t be billed for any future payments. To do this, it’s important to follow a few steps:

Canceling Your Subscription

First, log into your account and cancel the subscription by following the instructions on the page. Once you’re done, make sure that the “Cancelation” page shows a confirmation of your cancelation. You should also receive an email confirming your cancelation.

Updating Your Payment Information

Next, go to the “Payment Information” page and update your payment information with a valid credit card number or debit card number in order to avoid any further billing issues. By inputting an invalid credit card or debit card number, Curology won’t be able to automatically charge your account once your subscription renews in the future.

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Requesting A Refund

Lastly, if you have already made a payment for a new subscription cycle but had already canceled it before receiving it, you may request a refund by submitting a request through the customer service portal in the app or on their website. Curology will review all requests and respond within 24-48 hours.

How to Get a Refund for Unused Products

You may be entitled to a refund for any unused products associated with your Curology account.

Here’s how to request a refund:

  1. Log in to your Curology account
  2. Contact their Customer Care team to request a refund
  3. Provide the representative with any relevant information, such as order numbers or transaction details
  4. Follow the representative’s instructions, which may include submitting additional documents or screenshots
  5. Wait for the representative’s response, typically delivered within 48 hours
  6. Request that they update your account and send an invoice with all applicable refunds
  7. Finalize payment if requested
  8. Feel free to follow up after 1-2 weeks if you haven’t received a response or refund yet

If you meet the criteria for a refund, Curology will promptly process and approve it within 10-15 business days. You’ll receive an email confirming that your refund has been processed, and you can expect the funds to be available in 1-3 business days from when it was approved.

Others Tips to Consider Before Canceling

Canceling your Curology membership isn’t as hard as it may seem. It’s a straightforward process, but before you do so, there are a few tips to keep in mind.


Be sure to check if you are eligible for a refund before you cancel your subscription. Some members have been able to receive partial or full refunds when canceling mid-cycle or within the first few months of their membership.

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Try to cancel your subscription at the end of your billing cycle – this will make it easier for you to keep track of your money and payments as well as give you access to any remaining free trial products.


Be sure to reach out to the customer service team before canceling if something is wrong with your products or delivery. If there’s an issue with your order, the team might be able to help or offer you a refund for any unused products.

This will also help ensure that if you decide to come back in the future, Curology will have records of any previous problems and can work with you better going forward.

FAQs About Canceling Curology

Canceling Curology is a relatively simple process, but there are some important questions that many people have. Here are the most common questions and their answers:

Can I freeze my Curology Account?

Yes, you can freeze your account without a cancelation fee. This will suspend your account and allow you to keep your same product and treatment plan, but you will not be billed. To freeze your account, simply log into your account and select the “Freeze Account” option.

Can I Cancel Anytime?

Yes, you can cancel at any time without fees or penalties. After canceling fees will no longer be charged from credit card on file. Your medical provider will also be notified that you have canceled with them.

How Do I Cancel?

You can cancel your Curology subscription by logging into your account and selecting “Cancel Subscription” under the Subscription tab in the top navigation bar of the website. You will then be asked to confirm cancelation and after it is approved, an email confirmation will be sent to you confirming cancelation of your subscription.

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