Understanding Amazon’s Digital Ordering System
When you order a digital item from Amazon, it’s stored in the Digital Orders section of your Amazon account. This is where you’ll find all the digital products that have been purchased and downloaded from Amazon in the past. While this makes it easy to access your digital items, it can also make it more difficult to manage and cancel digital orders on Amazon.
That’s why understanding Amazon’s digital ordering system is an important step when canceling your digital orders. Knowing how and where to find your orders, as well as understanding the differences between digital and physical items, will make sure that you’re able to cancel any unwanted purchases quickly and easily. With that in mind, here are 8 steps to help you navigate Amazon’s system and correctly cancel your digital orders:
Refunds and Cancelation Policy
It’s important to know Amazon’s refund and cancelations policy before you try to cancel a digital order. Generally, if you attempt to cancel an order within 30 minutes of purchase, you’ll be able to receive a full refund. After the 30-minute window, it may be possible to receive a partial refund depending on the product type.
As with any cancelation, you’ll want to start by checking your Amazon account for options. If the option is available, select “Cancel Order” and follow the on-screen instructions.
If the cancelation option isn’t available in your account, you’ll need to contact Amazon support for help. The quickest way is often live chat or phone call with a customer service agent. If those options aren’t available, you’ll need to submit an email or web form inquiry and wait for a response from customer service.
Canceling digital orders can be frustrating but understanding Amazon’s refund and cancelations policy can help ensure that your money is returned as quickly as possible when an order needs to be canceled or refunded.
Steps to Cancel an Amazon Digital Order
If you bought a digital product on Amazon, it can be a bit confusing to figure out how to cancel it. But don’t worry—it’s totally doable! Here are the 8 steps to canceling an Amazon digital order.
Step 1: Login and find the product
First things first, log in to your Amazon account and locate the product or items you want to cancel. From there, click on the “Your Orders” tab.
Step 2: Find the “Cancel” button
When you’ve located the correct order, look for a “Cancel” button and click on it. Sometimes this might be labeled “Request Cancelation” instead and you will be asked to choose from a drop-down menu that offers possible reasons for canceling your order. Select your reason and then click “Request Cancelation” again if applicable.
Step 3: Confirm cancelation
Next, check to make sure there is no additional information required by Amazon before submitting a cancelation request. You will then see a pop-up window or box confirming that your cancelation has been processed successfully – if you don’t see this pop-up box, then your cancelation was not successful. If this is the case, repeat Steps 1–2 until you receive confirmation that your order has been successfully canceled.
Contact Amazon Customer Service for Cancelations
You can also try calling Amazon’s customer service. To do that, log onto your Amazon account, go to the “Help” tab and select the “Contact Us” option. You can then choose to call them through their toll-free number or initiate a live chat.
When you contact the customer service team, make sure to provide all the relevant details about your digital order so they can process your request as quickly and efficiently as possible. In addition, let Amazon’s customer service team know if you’d like a refund or another type of resolution.
Reasons for Contacting Customer Service
It’s important to note that there are certain circumstances in which you’ll need to contact customer service in order to cancel a digital order. For instance, if the item is non-refundable, if you have an open dispute on file with Amazon, or if the item has been delivered more than 30 minutes ago and is still pending completion of installation/activation/access codes.
In these scenarios, it pays off to get in touch with Amazon directly as they will be able to provide you with a solution that can’t be found on their website or app.
Alternatives to a Cancelation Request
Don’t worry—there are other options if you don’t want to cancel your digital order on Amazon. You can do the following:
Step 1: Return an Unused License or Product Key
If you’ve purchased a license or product key for an online service, game, or application and haven’t used it yet, you may be able to return it for a refund. Just make sure to check the original item listing for any specific return policy information.
Step 2: Redownload Your Content
You might be able to redownload digital content from your Amazon account without having to pay for it again. To check, just sign in and look for the Digital Order section of your orders page.
Step 3: Contact Amazon Support Center
If none of the above work, then consider contacting the Amazon Support Center. The sooner you do so, the better, as digital orders cannot always be canceled once they have been paid for and shipped.
Troubleshooting Failed Cancelation Requests
Sometimes, no matter how hard you try, cancelations requests can fail. This can be especially annoying if you’re trying to meet a deadline, so what now?
Check your email
The first thing to do is check your email, since Amazon will usually send you an email if the cancelation request failed. It might say something like “your order cannot be canceled at this time”, and provide instructions on how to proceed. If you don’t see any emails, go to your order page and look in the “Order Summary” section.
Contact customer service
If there’s no explanation of why the cancelation request failed, your next step should be to contact Amazon customer service via phone or chat. If you decide to call, make sure that you have all of your details ready before dialing — it’ll save time and make the process easier for everyone involved.
Once connected with a customer service representative, explain what happened and why it’s important for you to have the digital order canceled. The representative may not be able to cancel the digital order for you directly — but don’t worry! They will typically provide guidance on the best way forward.
What if I Don’t See a Cancel Option?
If you don’t see a “Cancel” option, it’s almost definitely because the order has already been processed and can’t be canceled. Don’t worry, though—you can still request a refund or return. You’ll just need to go through Amazon’s refund process rather than the order cancelation process.
Here’s how to get your refund from Amazon:
- Go to the Amazon website and sign in to your account.
- Go to Your Orders and select Return or Replace Items next to the item you want to return or replace.
- Select Return or Replace Items again and then choose a reason for your return.
- Select Submit and follow any additional instructions on the screen, such as print a shipping label if needed.
- Wait for Amazon Customer Service to respond with information on how your return will be processed—you may be eligible for a full refund depending on the circumstances of your order cancelation request.
- If you don’t receive an email from them within 48 hours, contact Customer Service directly by choosing Contact Us at the bottom of this page when logged in to your account.
- If you qualify for a refund, you should receive one within seven days of Amazon receiving and processing your return (or replacement) items back in its warehouse(s). Keep an eye out for it!
- Once processed, log into Your Account and select View Payment Methods > View Refunds—the amount should appear there within 3-5 business days after processing is complete (note that this timeframe might vary depending on your payment method).
FAQs
You might have a few questions about canceling digital orders on Amazon, so let’s take a look at some of the most frequently asked questions.
Yes, you can still get a refund for digital purchases on Amazon. To get your refund, head to the Order Summary page in Your Account, click ‘View and Request Refund,’ and select ‘Refund’ after confirming that you want to cancel the order. From there, you just have to wait for the processing time to finish.
No! Since this is a digital purchase, no physical product has been shipped, so no returns are necessary. However, keep in mind that if you received an item as part of a bundle deal, then you must return all of the items within that bundle in order to receive a full refund.
Typically it will take 1-2 days to process your request. Depending on the amount of traffic requests and issues your bank is experiencing at that time, it may take longer than usual receive your refund back.