As an avid gym-goer, you likely joined Planet Fitness to take advantage of their low membership fees and convenient locations. However, the time has now come to cancel your Planet Fitness membership. The process of canceling a gym membership can often be frustrating and time-consuming, filled with hidden fees, lengthy phone calls, and hassles. This guide will walk you through how to properly cancel your Planet Fitness membership in a straightforward manner while avoiding unwanted charges or complications. By following the steps outlined here, you can feel confident you will cancel your membership efficiently and effectively. Once complete, you will be able to move on to a new gym or workout regimen knowing your Planet Fitness account is fully closed. The days of tricky gym cancelation processes are over; with this guide, you have everything you need to cancel Planet Fitness once and for all.
Determine if You’re Still Within the Contract Period
To cancel your Planet Fitness membership, you must first determine if you are still within your contract period. Most Planet Fitness contracts last for one year, although some locations offer shorter or longer terms. If you are within this period, you will likely face an early termination fee to cancel. The exact fee amount will depend on your specific club and contract details. It typically ranges from $50 to $100.
Check Your Account Details
Log in to your Planet Fitness account online or via the mobile app to view the details of your membership contract, including the start and end dates as well as any early cancelation penalty fees. This will confirm if you need to pay a fee to cancel at your current point in time. If you are month-to-month or your contract term has ended, you can cancel without incurring any fees.
Submit a Cancelation Request
To officially cancel your Planet Fitness membership, you must submit a request through their website, mobile app, or by visiting your home club location. You will need to provide information like your membership number, name, address, and reason for cancelation. If you owe an early termination fee, you can pay it immediately to finalize your cancelation. Otherwise, your membership will be canceled at the end of your current billing cycle.
Keep records of your cancelation request and any confirmation or correspondence from Planet Fitness. Continue to monitor your bank and credit card statements to ensure no further charges are made and your membership is properly canceled. If any additional or unauthorized fees appear after cancelation, contact Planet Fitness promptly to dispute them.
Check Your Membership Type and Billing Cycle
To cancel your Planet Fitness membership, you must first determine what type of membership you have and your billing cycle. Planet Fitness offers three membership types: Classic, PF Black Card, and PF Black Card Spa. Each has a different cancelation policy and billing cycle.
For Classic or PF Black Card memberships, you must cancel at least 5 days before your next billing date to avoid being charged for the next month. These memberships are billed monthly on the same day each month. To cancel, you must do so in person at your home club or by mailing a cancelation letter to your club.
For PF Black Card Spa memberships, you must cancel at least 10 days before your next billing date to avoid being charged for the next 2 months. These memberships are billed every other month. Cancelation also must be done in person at your spa club or by mailing a letter.
Once you determine your membership type and billing date, take the following steps to cancel:
- Go to your Planet Fitness club and speak to a staff member. Explain you want to cancel your membership effective immediately. They will have you fill out a cancelation form to sign and date.
- If unable to go in person, mail a formal letter to your club stating you want to cancel your membership effective immediately. Include your full name, address, and membership details. Send the letter at least 5-10 days before your next billing date via certified mail with a return receipt for proof of delivery.
- Call your Planet Fitness club to follow up and confirm your membership has been canceled and no further charges will be incurred. Politely but firmly reiterate your cancelation request if needed.
By following the proper steps based on your membership type, you can cancel your Planet Fitness membership smoothly and avoid unwanted charges. Take action today to relieve yourself of those monthly or bimonthly fees and be on your way to a fit and financially sound future.
Visit Your Home Club or Call Member Services
To cancel your Planet Fitness membership, you will need to visit your home club or contact Member Services directly.
Visit Your Home Club
The most effective way to cancel your membership is to go to your home club in person. Bring your membership information like your key tag or membership card and a form of photo ID. Politely inform the front desk staff that you wish to cancel your membership. They should provide you with a cancelation form to fill out. Be prepared to provide a reason for cancelation, though you are not obligated to do so. Once the form is completed and processed, your membership will be canceled within 5 to 7 business days. You will still have access to the club during this time.
Call Member Services
If visiting your home club in person is not possible, you can call Planet Fitness Member Services to cancel over the phone. Have your membership information on hand to verify your identity. Let the representative know you wish to cancel your membership. They will process the cancelation while you are on the call. Note that phone cancelations can take 7 to 10 business days to fully process. During this time, your membership will still be active.
Regardless of the method, be aware of the following:
- Canceling within the first 7 days of starting or renewing your membership will result in a full refund. Cancelations after this time will not receive a refund for fees already paid.
- If you have an annual membership, no refund will be provided for unused months. The membership will simply end at the time of cancelation.
- Any personal training sessions purchased upfront must be used before your cancelation date. No refunds will be provided for unused sessions.
- Once your cancelation is processed, you will receive confirmation that your membership has been terminated. Your key tag will be deactivated at this time and should no longer provide access to the club.
By following these steps to cancel your Planet Fitness membership properly, you can avoid issues with continued billing or access. Be courteous throughout the entire process and provide any requested information to ensure swift and accurate cancelation. Your membership will be terminated within the stated timeframes, allowing you to move on from the club confidently.
Send a Cancelation Letter via Certified Mail
To officially cancel your Planet Fitness membership, you will need to send a formal cancelation letter via certified mail to Planet Fitness headquarters.
Prepare Your Letter
Draft a letter stating your intention to cancel your Planet Fitness membership. Include your full name, membership number, home address, phone number, and email address. Specify the date you want your membership to end. Keep the tone of the letter professional and courteous.
Send via Certified Mail
Address your letter to:
4 Liberty Lane West
Hampton, NH 03842
ATTN: Membership Cancelation
Send the letter via certified mail with the return receipt requested. Certified mail provides proof of mailing and the return receipt provides proof of delivery. Retain these records in case of any dispute.
After 2 weeks, follow up via phone to confirm cancelation. Call Planet Fitness’ corporate phone number at 800-442-3299 and have your membership information handy. Ask to speak to someone in the membership cancelation department to confirm that your letter was received and your account has been canceled effective immediately.
\n\n###Ensure Final Billing
Check your bank and credit card statements closely over the next 2 billing cycles to ensure you are not charged again by Planet Fitness. Dispute any charges immediately. Once the final billing has been issued and no further charges appear, you can relax knowing your Planet Fitness membership has been officially canceled.
Following these steps carefully and diligently will ensure you are released from your membership obligations in a lawful and responsible manner. Best of luck moving forward in your fitness journey.
Follow Up on Your Cancelation Request
To officially cancel your Planet Fitness membership, you will need to follow up on the initial cancelation request you submitted. Planet Fitness requires a 30-day written notice to properly cancel a membership, so your membership fees will continue to be charged for 30 days after you first notify them you want to cancel.
Confirm Your Cancelation
Approximately 2 weeks after submitting your initial cancelation request, contact your Planet Fitness gym to confirm they received your notice and have processed your request. You can call them or stop by in person. Provide them your name and membership details and let them know you are following up on the cancelation request you submitted on [DATE]. Ask them to confirm your last billing date so you know when you will be charged for the final time.
Check Your Account
Also check your Planet Fitness account online or call their customer service line to verify your membership status has been updated to “canceled.” Your account should show the date your membership access and billing will end. This helps ensure there are no errors that could lead to you continuing to be charged fees after you expected your membership to be canceled.
Be aware that you will be charged one final time on the billing date noted in your original 30-day cancelation notice. For example, if you submitted a request to cancel your membership on March 15th, you would be charged your monthly dues one final time on April 15th. Your membership access and billing would then end effective April 15th.
With your Planet Fitness membership now canceled, consider exploring fitness alternatives to stay on track with your goals. Look into other gym memberships, streaming workout programs, local recreational center offerings, or getting outside for walks, jogs, hikes or bike rides. Your health and wellness routine does not have to end just because your Planet Fitness membership did.
Staying active and fit is a lifelong journey. While Planet Fitness helped you along the way for a time, now you have the opportunity to find new paths that inspire and motivate you. Best of luck on your continued fitness adventures!
Return Any Club Keys or Membership Cards
Returning any club keys, membership cards, or other access devices is an important step when canceling your Planet Fitness membership. Failure to do so may result in additional fees or charges.
To return your membership materials:
- Locate your local Planet Fitness club key, membership card, or key fob. These would have been provided to you upon joining to access the club facilities.
- Visit your home club in person during staffed hours, typically Monday through Friday 9 am to 9 pm, and Saturday and Sunday 9 am to 7 pm. For 24-hour access clubs, go during daytime hours when the front desk is staffed.
- Politely inform the front desk staff member that you are there to cancel your membership and return any access devices. Provide your name and membership details to locate your account.
- Hand over any keys, cards, or key fobs you were given to access the club. Make sure the staff member confirms they have received all access devices on file for your membership to avoid future issues.
- Request a receipt or confirmation in writing that all access devices have been returned and your membership cancelation is being processed. This provides you documentation for your records.
- Check your credit card and bank statements in the following weeks to ensure no further charges from Planet Fitness are deducted. Dispute any incorrect charges immediately.
Returning equipment in a timely fashion allows Planet Fitness to reissue those materials to new members promptly. It also ensures you are no longer responsible for any access to club facilities under your now canceled membership. Following up to confirm all is in order provides you peace of mind and evidence in case of any errors. Be sure to cancel any preauthorized payments to Planet Fitness as well to completely end your membership.
Please let the front desk staff know if you have any other questions or require further assistance in canceling your membership.
Consider Alternatives to Cancelation
While canceling your Planet Fitness membership is certainly an option if you are no longer finding value in it or using it, it’s worth considering some alternatives first before going through the cancelation process.
Freeze or Suspend Your Membership
If you need to take an extended break from your workouts at Planet Fitness, you have the option to temporarily freeze or suspend your membership for up to 3 months. This will allow you to halt monthly payments during that time period. Once you’re ready to resume, simply contact Planet Fitness again to reactive your membership. This can be a good option if you have an injury, illness, or other temporary situation preventing you from exercising.
Change Your Membership Level
Perhaps the membership level you initially signed up for is no longer meeting your needs. Planet Fitness offers several tiers of memberships with different amenities and features. You may find value in downgrading to a lower cost, more basic membership, or upgrading to gain access to additional perks like unlimited tanning or massage chairs. Adjusting your membership level is an easy process you can do on the Planet Fitness website or mobile app.
Transfer to Another Location
If you’ve moved to a new home or neighborhood, the Planet Fitness location you initially joined may no longer be convenient. Most memberships allow you to transfer to another Planet Fitness gym at no additional cost. You’ll simply need to provide notice to your current gym that you wish to cancel your membership there and sign up at the new location. Your rate and contract terms should remain the same. This option avoids an outright cancelation and interruption in your membership.
Consider a Competitor’s Deal
Before canceling Planet Fitness altogether, compare rates and amenities with other budget-friendly gyms in your area like Anytime Fitness, Gold’s Gym, or LA Fitness. You may find another gym offering special introductory deals for new members that provide even better value. If you do find a competitor’s offer you want to take advantage of, you’ll then need to go through the full cancelation process with Planet Fitness.
Make Sure Final Payments Have Been Processed
To officially cancel your Planet Fitness membership, you must follow their cancelation policy to properly terminate your contract and stop future billing.
Provide Written Notice
The first step is to provide Planet Fitness with written notice that you wish to cancel your membership. You can do this by:
- Sending a letter via certified mail to Planet Fitness’ corporate mailing address. State your full name, membership details, and that you are providing 30 days written notice to cancel your membership effective immediately. Keep records of this correspondence.
- Filling out a membership cancelation form at your local Planet Fitness club. Get a signed and dated copy of the form for your records.
- Emailing firstname.lastname@example.org to provide electronic written notice of your cancelation. Request a confirmation that your email was received to keep for your records.
Allow 30 Days for Processing
Once Planet Fitness has received your written cancelation notice, allow up to 30 days for them to fully process your request in their system. During this time, you will still have access to the gym and billing will continue as scheduled. After 30 days, your membership should be canceled and no further payments processed.
Check Your Bank Statements
Carefully review your bank and credit card statements to ensure no additional charges from Planet Fitness are processed after your membership cancelation date. Dispute any unauthorized charges immediately. While rare, there have been reports of delayed or erroneous final charges from Planet Fitness after a member has canceled.
Follow Up if Needed
If after following the proper cancelation procedures your Planet Fitness membership remains active or you continue to receive billing statements, contact their customer service department immediately. You may need to provide additional proof that you fulfilled their cancelation policy. Stay polite but firm, and do not agree to any offers to reinstate your membership. Your cancelation date should be honored as the date they received your initial written notice.
With diligence, you can successfully cancel your Planet Fitness membership. However, remaining vigilant in the weeks following your cancelation is key to avoiding unwanted charges or reactivation of your membership.
FAQs: Canceling Your Planet Fitness Membership
Canceling your Planet Fitness membership is a straightforward process that can be done through their website, mobile app, or by phone. Before canceling, be aware of any fees that may apply based on your membership type and billing cycle.
To cancel online or through the mobile app:
- Log in to your Planet Fitness account through planetfitness.com or the Planet Fitness app.
- Select “Membership” or “Account” to view your membership details.
- Choose “Cancel Membership” or a similarly labeled option.
- Follow the prompts to confirm you wish to cancel your membership. Your cancelation will take effect at the end of your current billing cycle.
To cancel by phone:
- Call Planet Fitness customer service at 1-800-720-1792. Hours are Monday-Friday 8am-10pm, Saturday-Sunday 8am-7pm Eastern Standard Time.
- Provide your name, membership number or username and password to verify your identity.
- Inform the representative that you wish to cancel your Planet Fitness membership. They will walk you through the cancelation process.
- Your cancelation will take effect at the end of your current billing cycle. The representative can provide the exact cancelation date.
Frequently Asked Questions
What if I have an annual membership? You will need to pay any applicable cancelation fees for terminating your annual contract early. Fees are prorated based on how many months remain in your contract.
Will I be charged again after canceling? You will not be charged any additional membership fees after your cancelation date. However, any bank drafts already in the process may still debit your account. Planet Fitness will not refund or prorate these fees.
Can I rejoin in the future? Yes, you are welcome to rejoin Planet Fitness at any time. You may need to pay new membership fees and any applicable enrollment fees. Your previous membership history will not affect your ability to rejoin.
Will I lose access to my Home Club? Unfortunately, canceling your membership means you will no longer have access to any Planet Fitness gyms or amenities. Make sure you have retrieved any personal belongings before your cancelation date.
All in all, canceling your Planet Fitness membership does not have to be a painful process if you go into it prepared. Do your research to understand your specific gym’s policies, have records of your payments and contract details on hand, and be ready to provide a reasonable explanation for why you need to end your membership early. Stay polite but firm, don’t feel pressured into paying unnecessary fees, and get any final cancelation or refund terms in writing to avoid confusion down the road. While it can be annoying to go through the cancelation process, staying on top of the details and advocating for yourself in a professional manner will help ensure you can move on from Planet Fitness smoothly and without hassle. The key is going in with confidence, knowing your rights, and not being afraid to speak up to get the fair outcome you deserve.