So you’ve decided to cancel your Orangetheory membership, huh? No judgment here. Maybe the heart rate monitors and treadmills just aren’t your thing anymore. Or perhaps you’re moving to a new city where there isn’t an Orangetheory nearby. Whatever the reason, canceling a gym membership can be tricky business. But don’t worry, we’ve got you covered. We’ll walk you through the steps to canceling your Orangetheory membership once and for all. By the time you’re done reading, you’ll be well on your way to freedom from those burpees and rowing machines. The process may require a little patience and persistence, but stay with us and you’ll be back to your regular routine in no time. Now take a deep breath and let’s get started!
Check Your Orangetheory Membership Agreement
To cancel your Orangetheory membership, the first thing you need to do is check your membership agreement. This will tell you exactly what terms you agreed to, including how much notice is required to cancel.
Typically, Orangetheory requires 30 to 60 days written notice to cancel, so keep that timeline in mind. The notice period usually begins from the date they receive your cancelation request. Some locations may allow you to cancel with less notice if you’re moving or have a medical issue, but there’s no guarantee.
Once you know the notice period, submit your request to cancel in writing. You can do this by:
- Sending a letter to your Orangetheory location
- Filling out a cancelation form at your gym (if available)
- Emailing your request to cancel to the membership department of your specific location
Be sure to include your full name, membership number, the last four digits of your credit card (if billing is on file), and the date you want your membership to cancel. Keep records of all communication for your records.
Even after submitting your request, keep attending or you may face additional fees for “non-use” during your notice period. And if you have an annual membership, you typically won’t receive a refund for any unused portion, though it never hurts to ask politely.
The cancelation process can take 4 to 6 weeks to fully complete, so remain patient during this time. Once complete, you’ll receive final confirmation that your Orangetheory membership has been canceled and any future billings have been stopped. Congrats, you’re free! Now go find your next workout adventure.
Provide Written Notice of Cancelation
To cancel your Orangetheory membership, you’ll need to provide written notice. The easiest way is to fill out their membership cancelation request form on the Orangetheory website.
Log into your Orangetheory account and click “Cancel Membership” under your membership details. This will bring up the cancelation request form. Fill in your personal information, membership details, and reason for canceling. Be honest but polite about why you want to end your membership.
Once you submit the form, Orangetheory will review your request. They may contact you to discuss your reason for leaving and see if there’s any way they can keep you as a member, possibly by offering a membership downgrade or freeze option. But if you’re set on canceling, just reiterate your reason.
Orangetheory requires 30 days’ written notice to cancel, so your membership will remain active for the full 30 days after they receive your cancelation request. You’ll still be charged your monthly dues during this period. Make sure to use any remaining classes during your final month.
If it’s not possible for you to cancel online, you can also provide written notice by mailing a letter to your Orangetheory location. State clearly in the letter that you want to cancel your membership effective 30 days from the date they receive the letter. Be sure to include your full name, membership details, reason for canceling, and signature.
Canceling a gym membership can be a hassle, but by providing proper written notice to Orangetheory, you can terminate your membership smoothly and avoid any future billing. Take a deep breath and keep your goal of improved health and wellness in sight. There are plenty of other options out there to help you stay on track!
Cancel in Person at Your Home Studio
The easiest way to cancel your Orangetheory membership is to go into your home studio and speak with someone in person. This allows you to tie up any loose ends, ensure your account is properly closed, and say goodbye to the coaches and members you’ve gotten to know.
Meet with a Studio Manager
Make an appointment to meet with one of the studio managers. Let them know you want to cancel your membership effective immediately. They will have you fill out some paperwork to formally end your membership agreement. Be prepared to provide a reason for your cancelation, though you are under no obligation to disclose personal details.
Settle Any Outstanding Balances
The studio manager will review your account to ensure all payments are up to date and you have no remaining class credits or late fees. Make any final payments via cash, check or card. Get a receipt for your records showing a $0 balance.
Consider Membership Options
If cost or schedule changes are factors in your decision, ask if there are any membership options that may work better for your needs before canceling altogether. Orangetheory frequently runs special promotions for new and existing members that could make continuing your membership more affordable or convenient. However, if you’ve simply decided Orangetheory is no longer for you, stand firm in your decision to cancel.
Ask About a Pause or Freeze
Rather than an outright cancelation, you may be able to temporarily pause or freeze your membership for a minimum of 1 to 3 months. This allows you to take an extended break without penalty and reactivate your membership if and when you’re ready. Not all locations offer a pause or freeze option, so check with your studio manager.
Canceling in person is the most responsible way to end your Orangetheory membership. Be prepared for them to try and retain you as a member, but remain polite yet resolute in your decision. Once complete, you can feel good knowing you’ve wrapped things up properly with no loose ends. Best of luck in your next fitness adventure!
Cancel Over the Phone by Calling Member Services
Calling Orangetheory’s member services department is the easiest way to cancel your membership over the phone. Here are the steps to follow:
Have Your Information Ready
Before calling, gather your membership information including your name, membership number, home club location, and cancelation reason. This will make the process quicker and easier for the representative assisting you.
Call Member Services
Dial 1-877-988-7867 to speak with a member services representative. Let them know you want to cancel your Orangetheory membership. They may ask why you want to cancel – be prepared to provide a brief explanation, e.g. moving to a new city, change in work schedule, financial hardship, etc.
Discuss Your Options
The representative will review your membership details and contract terms to determine your cancelation options. If you’re in a long-term contract, you may owe an early termination fee. They can also discuss “freezing” your membership if you want to take a break and reactivate later. Think about which option works best for your situation before calling.
Provide Formal Notice
To officially cancel, you must provide written notice, typically 30 days in advance of your billing date. The representative will ask you to submit a cancelation letter via email, fax or mail. Your membership will remain active until the end of your current billing cycle after the notice period. Make sure to continue attending classes or you may incur additional fees during this time.
Ask About Reactivating
If there’s a chance you may rejoin Orangetheory in the future, ask about reactivating your membership. There may be a fee to do so, but it’s often lower than joining as a new member. Your membership history and details will still be on file, making re-enrollment an easy process.
Canceling your Orangetheory membership is a simple process if you follow the proper steps. Calling member services and providing formal written notice are required to avoid potential fees or issues with your cancelation. Be prepared with details about your membership and reason for ending it. And keep the option open to rejoin – you never know, you may miss those heart-pumping workouts!
Cancel Over the Phone by Calling Member Services
Calling Orangetheory’s member services department is the easiest way to cancel your membership over the phone. Here are the steps to follow:
Have Your Information Ready
Before calling, gather your membership information including your name, membership number, home club location, and cancelation reason. This will make the process quicker and easier for the representative assisting you.
Call Member Services
Dial 1-877-988-7867 to speak with a member services representative. Let them know you want to cancel your Orangetheory membership. They may ask why you want to cancel – be prepared to provide a brief explanation, e.g. moving to a new city, change in work schedule, financial hardship, etc.
Discuss Your Options
The representative will review your membership details and contract terms to determine your cancelation options. If you’re in a long-term contract, you may owe an early termination fee. They can also discuss “freezing” your membership if you want to take a break and reactivate later. Think about which option works best for your situation before calling.
Provide Formal Notice
To officially cancel, you must provide written notice, typically 30 days in advance of your billing date. The representative will ask you to submit a cancelation letter via email, fax or mail. Your membership will remain active until the end of your current billing cycle after the notice period. Make sure to continue attending classes or you may incur additional fees during this time.
Ask About Reactivating
If there’s a chance you may rejoin Orangetheory in the future, ask about reactivating your membership. There may be a fee to do so, but it’s often lower than joining as a new member. Your membership history and details will still be on file, making re-enrollment an easy process.
Canceling your Orangetheory membership is a simple process if you follow the proper steps. Calling member services and providing formal written notice are required to avoid potential fees or issues with your cancelation. Be prepared with details about your membership and reason for ending it. And keep the option open to rejoin – you never know, you may miss those heart-pumping workouts!
Ensure Your Account Is Canceled and Any Remaining Payments Stopped
Once you’ve decided to cancel your Orangetheory membership, you’ll want to make sure the cancelation process is complete and no further charges are incurred.
Contact Your Home Studio
The best way to cancel is by speaking with someone at your home Orangetheory studio. Call them up and let them know you wish to cancel your membership effective immediately. Be prepared to provide your name, membership details, and a reason for cancelation. They may ask you to put your request in writing via email for their records. Do so promptly to avoid any confusion.
- Ask for confirmation that your membership has been canceled and all future billings stopped.
- Double check that any remaining unused classes or sessions will not be forfeited and you’ll receive a prorated refund for the current billing cycle.
- Request a final statement showing a $0 balance to keep for your records.
Check Your Account Online
Even after speaking with your studio, log into your Orangetheory online account to verify your membership status shows as “Canceled.” This ensures their system properly processed your cancelation request.
- Look for a message confirming your cancelation date and that no further payments will be withdrawn.
- Screenshot this for your records in case of any issues down the road.
Monitor Your Bank and Credit Card Statements
Unfortunately, there have been instances of gyms continuing to charge members even after a cancelation request. So keep a close eye on the account Orangetheory withdraws from for at least 2-3 billing cycles to make sure all charges have stopped.
- Dispute any charges immediately with your bank or credit card company if Orangetheory does not reverse them. Provide the screenshots and correspondence with your studio as evidence to support your claim.
By following up in multiple ways, you can rest assured your Orangetheory membership has been canceled fully and you won’t encounter any surprise fees. Take comfort knowing you’re no longer on the hook for those burpees and rowing sessions! Let the post-workout DOMS fade away into the past.
