Deciding to cancel your Shopify account can be a tough decision, but sometimes it’s the right one. Whether you need to switch over to another e-commerce platform or simply don’t have time to manage your store anymore, the process doesn’t have to be complicated.
In this article, we’ll take you through the five steps of how to cancel your Shopify account without any hassle. We’ll also explain what will happen once you decide to cancel, so you can rest assured that all of your data will be handled securely.
By the end of this article, you’ll know everything there is to know about canceling your Shopify account. So read on to find out how simple it really is!
Log in to Your Shopify Account
If you’re considering canceling your Shopify account, the first and most important step is to log in to your Shopify store. You’ll need to have access to the same login credentials you used when signing up for the service.
Once you’ve logged in, you’ll be able to view your store’s settings and find what you need to begin the cancelation process. Make sure that all of your items have been removed from your store, as well as any payment information or third-party tools that are connected to it. This will help ensure that you can terminate without any complications.
Remember: make sure that everything is taken care of before you move forward with canceling!
Go to Your Account Settings
The next step to canceling your Shopify account is to go to your Account Settings. This can be done by clicking on the “Settings” option, located at the bottom of the left-hand navigation menu.
From here, you can access “Account Info” which has additional settings related to your account. Here, you’ll see options like billing information, store name and URL, email address and password. You’ll also see a checkbox you can use to delete all of your store data upon cancelation. Be sure to check this box if you want to ensure all of your data will be deleted from Shopify when you cancel your account.
Once you’ve completed these steps, click “Cancel Your Account” at the bottom of the page. A confirmation page will appear that confirms that your account has been canceled and will be removed from Shopify within 14 days.
When the time comes to close your Shopify store, you’re probably feeling a mix of emotions. You might be sad that your business isn’t doing well, excited to start a new venture, or simply exhausted from all the work it took to keep your shop running.
Whatever your reasons are for closing your Shopify store, it’s important to make sure you do everything properly. While Shopify makes the process of closing your store simple and straightforward, there are still a few steps you need to take in order to successfully shut down your account.
In this article, we’ll take you through each of the five steps necessary for completely canceling your Shopify account—so you can rest easy knowing your shop has been closed properly and with no lingering liabilities. Read on to learn more about how to cancel your Shopify account in five easy steps.
Log in to Your Shopify Account
If you are looking to cancel your Shopify account, the first step is to log into your Shopify dashboard. This will require you to type in your Shopify store name and password. Once you have successfully logged in, you will be directed to the “Home” page where you will see a list of options on the left side of the page.
At this point, it is important to make sure that you have obtained all the information that you need from any other areas of your Shopify account such as store orders, customer and product lists. As soon as you have everything that you need, it’s time to move onto canceling your account.
Go to Your Account Settings
Once you’ve logged into your Shopify account, the next step is to visit your account settings. This is where you’ll have the option to cancel your account. You can find the “Account settings” in the top right of the menu bar at the top of your screen or by clicking on “Settings” in the menu on the left side of your screen.
Once you arrive at this page, scroll to the bottom and find the option that says “Cancel account”. Click on it and you will be taken to a page giving you additional information about what happens when you cancel your Shopify account. It will also prompt you for a reason for why you are canceling before giving you a chance to confirm that this is what you want to do.
Select “Cancel Account”
Once you’re in the Account page, you’ll need to scroll down to the bottom of the page. At the very bottom, you’ll see a section called “Cancel Account”. Click on this button to begin the cancelation process.
The next page will ask you to confirm that you want to cancel your Shopify account. Read through this page carefully, and make sure that all of your information is correct. You can also enter any comments or feedback that you have about your experiences with Shopify before canceling your account.
Once all of your information is correct and you’ve confirmed that you want to cancel your Shopify account, select “Confirm Cancelation”. You’ll then receive a confirmation email that your account has been canceled.
That’s it! You’ve successfully canceled your Shopify account in 5 easy steps.
Choose a Cancelation Date
If you’ve made the decision to cancel your Shopify account, the next step is to choose a cancelation date. It’s important to remember that cancelations are effective immediately, and can’t be undone.
To set your cancelation date, simply go to “Settings” and select “Plan and Permissions.” Then select the “Cancel Plan” option. You’ll then be taken to a page where you can enter the date that you’d like your account to be canceled.
You have the option of canceling either immediately or on a custom date up to six months in advance. Be sure to read all of the details about refunds and other conditions before making your selection. Once you’ve selected a cancelation date, your plan will be canceled at midnight on that day.
Download Your Data (Optional)
At this point the process is almost done, but you have the option to download your data before you close your account. Doing this will help ensure that you don’t lose any important information from your Shopify store.
It’s easy to do—just follow these steps:
- Open the Settings tab from the left menu.
- Select Download Your Data from the menu on the right side of the page.
- Choose what type of data you want to download and click Generate File.
- Once the file is ready, select Download and save it to your computer or other storage device.
- That’s it—you now have a copy of all your store data!
The whole process should only take a few minutes and will give you peace of mind that all your hard work hasn’t been lost forever!
Say Goodbye to Shopify
Now that you’ve made the decision to cancel your Shopify account, it’s time to say goodbye. Canceling your Shopify store is easy and quick, but there are a few things you need to know before you go.
Step 1: Backup Your Data
Before you cancel your Shopify account, make sure you backup all your data. This includes any images, product descriptions, customer data, etc. You can backup all this information in a zip file by going to Settings > Export in the Shopify admin.
Step 2: Make sure You Don’t Have Unpaid Bills
Make sure you don’t have any unpaid bills from any of your third party apps or services that are integrated with your Shopify store. If you do have unpaid bills, make sure these are paid off before you cancel your account.
Step 3: Give Your Customers Notice
Keep in mind that it’s best practice to give customers at least two weeks’ notice before canceling your store so they can make their purchases before the shop goes offline. If possible, also provide contact information if customers have any questions or concerns about pending orders or refunds.
Step 4: Close Your Store
Now it’s time to close down your store by going to Settings > General > Account Status and select “Close Store” in the drop down menu. This will close your shop immediately and redirect customers to an inactive page if they try and visit it again.
### Step 5: Let the Support Team Know
Lastly, let the Shopify support team know that you’re canceling by submitting a form online or via email at support@shopify.com so
FAQs
Before you cancel your Shopify account, you might have a few more questions. We’ve covered some of the most commonly asked questions here for your convenience:
How do I cancel my Shopify subscription?
To cancel your Shopify subscription, follow these steps:
- Log in to your Shopify admin
- Go to ‘Settings’ > ‘Billing’
- Click the ‘Cancel Your Subscription’ button on the top right-hand side of the page
- Follow the prompts to confirm cancelation
- Once you’ve confirmed, your subscription will be canceled and any associated fees refunded or prorated as appropriate.
How long will it take for my account to be closed?
Your account will be closed within 24 hours of canceling your subscription. After that period has passed, you’ll no longer be able to access your store or any other associated data. All products or services associated with your store will also be closed and any orders still in progress canceled.
Can I reactivate my account if I change my mind?
Yes! If you decide to reactivate your Shopify account, simply log back in and select reactivate from the billing page of your settings. You’ll be prompted to enter a credit card or pay using another payment method, and then you’re ready to go!