How to Effortlessly Cancel Your Domino’s Order in 4 Steps

We’ve all been there. You order your favorite pizza from Domino’s and realize you want to cancel your order – but now, you’re stuck wasting valuable time on hold waiting to speak to a customer service representative.

Fortunately, Domino’s has made it easy to cancel your order with just a few clicks of the mouse. In this article, we’ll show you how you can easily cancel your Domino’s order in four simple steps. So don’t worry if you’ve changed your mind about that greasy pepperoni pizza – canceling is simple and straightforward, so the mistake won’t cost you too much in time or money. Read on for our guide on how to cancel your Domino’s order without breaking a sweat!

Overview of Cancelation Procedure

At some point, you may need to cancel a Domino’s order. Whether it’s due to an incorrect address or a sudden change of plans, there’s no need to worry— it’s easy to quickly and efficiently cancel your order without the hassle.

Here’s what you’ll need to do:

  1. Log into your Domino’s order page using your email or phone number.
  2. Select the ‘My Orders’ tab, and click on the order you wish to cancel.
  3. Find the ‘Cancel Order’ button and click on it.
  4. Confirm cancelation by clicking ‘Yes’.

Once you’ve done that, your Domino’s order is officially canceled—all that’s left is for you to sit back and relax! So if something unexpected crops up and you need to cancel an order, now you know how fast and easy it can be with just a few clicks.

Checking Order Status

Canceling your Domino’s order is easy, but it can save you time and hassle if you check the status of your order before you start canceling. You can find out if the order has been prepared, sent for delivery, or not yet started by logging into your Domino’s account and checking the status. You can also check the status using the Domino’s App.

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The app will show you what stage of preparation or delivery your order is in, and will give you an indication of when it will be ready. This way, if there’s no need to cancel your order, you can save yourself some time and effort!

Contacting Customer Care

If you can’t cancel your order with the Domino’s app, then the next step is to contact customer care. You can reach them either by phone or email and they’ll do their best to help you out.

Calling Customer Care

To give you the best experience possible, Domino’s customer care reps are available 24/7. Give them a call at 1-888-DOMINOS (1-888-366-466). When the rep picks up, explain that you need to cancel an order and provide your account details. If you don’t have an account with Domino’s, provide them with your name, address and order number so they can easily look it up for you.

Send An Email

If calling isn’t for you, instead send an email directly to Dominos’ customer service team. Include your name and order number in the subject line so they know exactly what it’s about; this will ensure a fast response from one of their awesome team members. Just remember that emails won’t be responded to as quickly as phone calls and that emails sent after 11 PM will not be answered until after 8 AM the next day when they open back up.

Refund Policy & Other Considerations

One last thing to consider before you cancel your Domino’s order is their refund policy. Checks are typically issued within 30 days of the request, and any refunds will be issued in the same way you paid for your order—credit card or PayPal refunds will be credited directly to those accounts.

However, if you used cash or check to pay for your order, the refund will take a little longer. A check will be mailed to you within seven business days of submitting a refund request.

Also keep in mind that if you’re refunding an eGift card, it won’t have a physical address associated with it so the check needs to be sent to the email address associated with the gift card instead.

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Finally, some orders may be subjected to additional fees such as delivery fees or sales tax that can’t be refunded. So make sure you read the fine print and know what kind of fees may apply before canceling so there’s no surprises!

Troubleshooting Common Issues

Maybe you’re having trouble canceling your Dominos order – don’t worry, it’s not you, it’s us! Here are some of the most common issues and how to troubleshoot them so you can cancel your order like a pro:

Issues with Your Payment Information

If you ran into any problems while entering your payment information, it’s possible that the information is incorrect. Double check your payment details to make sure they are correct and try again. If that doesn’t work, then contact us right away and we’ll help walk you through the process.

Problems with Location Detection

We use geolocation technology in order to make sure that orders can only be placed by customers within a certain area. If this fails to detect your location correctly then it may cause issues while placing an order. If this happens then try clearing your browser’s cache or using a different web browser.

Store Closing Early

Sometimes stores will close early due to holidays or other events. If this happens then you won’t be able to cancel your order as the store will already be closed for business. In this case, simply wait for the store to reopen and you should be able to place a new order successfully.

If you still experience any difficulties after trying these solutions then don’t hesitate to give us a call – we’re always happy to help!

Reordering From Domino’s

We get it, sometimes you change your mind. No worries! You can easily cancel your order with Domino’s and reorder another pizza. Here’s how:

  1. Log in to your account and go to the Order page.
  2. Select the order you want to cancel and click the “Cancel Order” button.
  3. Confirm that you’d like to cancel the order, or provide a reason for canceling it.
  4. Click “Cancel My Order,” and you’re all set!
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Once you’ve canceled an order, you’ll get a confirmation email letting you know that the cancelation was successful — and a voucher code so that you can reorder your pizza with ease!


If you’re still not sure how to cancel your Domino’s order, here are some frequently asked questions (FAQs) you may find useful.

Is it possible to cancel a Domino’s order after it’s been placed?

Yes, it is! You can easily cancel your order up until the “Preparing” stage of the ordering process.

Can I get a refund if I cancel my order?

It depends on why you are canceling your order. If you are canceling because of an issue with your order, such as incorrect items or staff error, then a refund will be issued. On the other hand, if you simply change your mind and want to cancel, no refund will be issued.

Can I change my order instead of canceling it?

The short answer is yes, but only up until the “Preparing” stage of the ordering process. After this point, changes cannot be made and would require you to cancel and place a new order instead.


All in all, canceling your Domino’s order is a hassle-free process that requires minimal effort and time. Whether you’ve ordered online, on the app, or through a third-party delivery app, it’s easy and straightforward to cancel your order. Just make sure you stay within the specified time frame and you’ll have no problem canceling.

The takeaway here is to think twice before ordering, because if you’re not careful, you may end up with too much food or a guilty conscience for not canceling in time. Don’t fall into the trap of overindulging and don’t let your Domino’s order go to waste. With these four simple steps, you can effortlessly cancel your order before it’s too late.

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