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In the world of gaming, pre-ordering a highly anticipated game or console is a common practice. GameStop, a leading game retailer, allows users to pre-order items through their website, GameStop.com. However, there might come a time when you need to cancel your pre-order. This comprehensive guide will provide detailed steps on how to cancel a GameStop order, whether it is a pre-order or a regular purchase.
Before You Begin: Pre-Order Cancellation Policy
It is essential to understand GameStop’s pre-order cancellation policy before proceeding. GameStop will not charge your payment method for a pre-ordered item until about five days before the item’s release. As long as your card hasn’t been charged, you should be able to cancel your order online. If you’re unable to cancel online, you can still request a cancellation via phone, email, or in-person at a GameStop store.
Step 1: Sign into Your GameStop Account
To cancel a GameStop order, you must first sign in to your GameStop.com account.
- Visit the GameStop website at https://www.gamestop.com/.
- Click the “Sign In” button located in the top-right corner of the page.
- Enter your email address and password associated with your GameStop account.
- Click the “Sign In” button to access your account.
Step 2: Locate Your Order
Once you’ve signed in to your account, you’ll need to locate the order you wish to cancel.
- Click on the “My Account” button in the top-right corner of the page.
- Select “Order History” from the drop-down menu.
- Review the list of your orders, and locate the order you want to cancel.
Step 3: Review Order Details
Before attempting to cancel your order, review the order details to ensure you have selected the correct one.
- Click on the order number to view the order details.
- Review the order summary, including the item(s) ordered, order status, and shipping information.
Step 4: Check for a Cancellation Option
Depending on the status of your order, you may be able to cancel it directly through the website.
- Look for a “Cancel Order” button or link on the order details page.
- If this option is available, proceed to the next step. If there is no option to cancel the order, move to the “Contacting GameStop” section below.
Step 5: Cancel Your Order Online
If the “Cancel Order” option is available, follow these steps to cancel your order.
- Click the “Cancel Order” button or link.
- Follow the on-screen instructions to confirm the cancellation.
- You should receive a confirmation email stating that your order has been canceled.
Step 6: Review Cancellation Policy for Charged Orders
If you are unable to cancel your order because your card has already been charged, review GameStop’s cancellation policy for charged orders:
- You can return the unopened item for a full refund for up to 30 days (unless you’ve ordered a tablet, in which case you only have 14 days).
- Keep in mind that this policy may vary depending on the item and any applicable promotions or discounts.
Contacting GameStop
If you’re unable to cancel your order online or if your card has already been charged, you’ll need to contact GameStop directly for assistance. There are several ways to get in touch with their customer service team.
Via Email
- Visit the GameStop Contact Us page at https://www.gamestop.com/contact/.
- Fill out the form with your name, email address, and phone number.
- Select “Online Order” from the “Category” drop-down menu.
- Enter your order number in the “Order Number” field.
- In the message box, include your reason for cancellation and any additional information.
- Click “Submit” to send your request.
Via Phone
- GameStop’s customer service department is available by phone seven days a week, from 8:00 AM – 8:00 PM (CST).
- Call their customer support line at 1-800-883-8895.
- Be prepared to provide your order number, email address, and reason for cancellation.
In-Person
- Visit your local GameStop store with a valid ID and proof of purchase.
- The name on the ID must match the one used to purchase the pre-order.
- To find the nearest store, visit https://www.gamestop.com/stores/.
Alternative Cancellation Method: Live Chat
- Another option for contacting GameStop customer service is through their live chat feature.
- Visit the GameStop Contact Us page at https://www.gamestop.com/contact/.
- Click the “Chat Now” button to initiate a live chat session with a customer service representative.
- Provide your order number, email address, and reason for cancellation during the chat session.
Following Up on Your Cancellation Request
After you have submitted your cancellation request, make sure to check your email for any updates from GameStop. Keep an eye out for a cancellation confirmation email, which should be sent once your order has been successfully canceled. If you do not receive a confirmation email within a reasonable timeframe, consider reaching out to GameStop customer service again to ensure your request has been processed.
Conclusion
Canceling a GameStop order is a straightforward process as long as you follow the steps outlined in this guide. Remember to review GameStop’s cancellation policies and keep a close eye on your email for confirmation and updates. By being proactive and taking the appropriate action, you can successfully cancel your order and avoid any unwanted charges.